Whitepaper

Agents on the telephone network: a governed voice loop, SIP lines and an autoscaling speech fleet

How Camaan connects agents to chat, email and the telephone as shareable, audited channels, and what it takes to make a phone line one of them: calling rules enforced in the engine, a shared turn-taking policy, and a speech fleet that scales with demand.

Phone lines that register as extensions on an organisation's own PBX, or accept calls as a carrier media stream.
Calling rules in the engine: owner approval for a colleague's call, a do-not-call list checked three times, and a per-line limit.
One turn-taking policy shared by the phone gateway and the browser, with lessons from real calls.
A speech fleet that scales on load and calling hours and wakes from zero; one mid-range GPU served about four simultaneous calls.